Terms & Conditions

In these Terms & Conditions, different roles come into play, and I’d like to clarify them for you.

Whenever you see ‘you’ or ‘your’ in this document, I’m referring to you as my coachee or client. You’re my coachee if we’re working together in a 1:1 or group coaching program. You’re my client if you’ve purchased one of my online programs. In both cases, you are the contracting party.

When you see ‘I,’ ‘me,’ or ‘my,’ I’m referring to myself and my business as the service provider. My company, Charlotte Axelle, is a trademark of Setuda Ltd. with VAT number BG207124974, registered at 19 Lavele Street, 1000 Sofia, Bulgaria.

​

Whenever I refer to both of us together, you’ll see the term ‘we’.

These Terms & Conditions apply to all:

• Online purchases of trainings, masterclasses, and programs

• 1:1 or group coaching sessions

• Assignments I carry out for you

• Trainings, lectures, and workshops I provide

• Events I organize

• Invoices I send

• Agreements we make (both verbal and written)

• Quotations I issue

If other individuals or companies are involved in an assignment, these Terms & Conditions apply to them as well. The content of these conditions is equally applicable to their work in relation to the assignment.

​

By entering into an agreement with me (verbally or in writing), approving a quotation, or ticking the checkbox when making an online purchase (for any of the above), you agree that these Terms & Conditions apply.

​

If any part of these Terms & Conditions becomes invalid due to legal changes, the rest of the document remains in effect. We will discuss and agree on new terms together if needed.

​

These are the only Terms & Conditions I work with. By agreeing to our collaboration, you accept that these terms exclusively govern our agreement—no other terms apply.

​

We officially have an agreement when both parties have signed the terms in writing. If you purchase an online product or coaching program, the agreement is established once you receive a confirmation email from me.

If a quote is provided, it is valid for 30 days, unless stated otherwise. I am only bound by the quote if you confirm acceptance in writing within this 30-day period.

For coaching programs, the prices stated on my website or those communicated verbally during a call with me apply.

For online product purchases, the prices listed on my website at the time of purchase apply. All prices are exclusive of VAT, unless stated otherwise.

If discounts or special offers are provided on my website or agreed upon verbally, they are valid for the specified duration. If no duration is mentioned, they are valid for 14 days. This means that you cannot derive any rights from previous prices for future purchases or participation.

Obligations and Expectations

The agreement between you and me constitutes a best-effort obligation. I will do my absolute best for you, but I am not obligated or responsible for your results. Your outcome largely depends on your active participation and commitment throughout our collaboration.

​

I am committed to delivering the agreed-upon aspects of our contract and will do so with my best abilities, positive intent, enthusiasm, and energy to make it a success.

​

Reviews you may have read on my website are not a guarantee of similar results. They are meant as inspiration for what is possible with active engagement.

​

During events, coaching sessions, or online interactions, I am not liable for any damage or loss of any kind.

​

Cancellations & Absences

Both you and I are expected to honor our commitments as best as possible. If you need to reschedule a session, you may do so up to 24 hours in advance. If you cancel within less than 24 hours, the session will be forfeited, and you will no longer be entitled to it.

​

You can schedule your sessions within the agreed coaching period. Once this period ends, any unused sessions will expire unless otherwise agreed upon.

​

Each session will last for the duration agreed upon. It is your responsibility to show up on time. If the scheduled time has passed, I reserve the right to end the session without a replacement.

​

Dissatisfaction

My goal is to provide you with an outstanding experience that meets your expectations. If, for any reason, you are not satisfied, please let me know as soon as possible so we can work together to find a suitable solution. You can reach me via email at

By signing up for a coaching program or an online course, I assume that you are making this decision with the necessary financial resources in place. Your enrollment creates a financial obligation. If we have agreed on a payment plan, installment payments are possible under those terms.

I apply a payment term of ten days. If the payment is not received within this timeframe, I reserve the right to charge interest and collection fees. Access to the program may also be temporarily paused until payment is made.

During our collaboration, confidential information will often be shared. I want you to feel completely safe entrusting me with your personal information. All coaching sessions are strictly confidential. No personal information will be shared with third parties, except when required by law or asked for consent. Group coaching participants must also respect confidentiality.

​

Use of Recordings

In my coaching programs and online courses, some sessions may be recorded strictly for internal use—either for participants who were unable to attend or to enhance the quality of my programs. These recordings will will never be shared publicly, unless with explicit consent.

If you prefer not to be recorded, you can let me know in advance. You also have the option to turn off your camera and microphone during the session to remain anonymous.

All intellectual property rights for the materials provided remain my property. You are not permitted to reproduce, distribute, or use the content for commercial purposes. If you wish to use any materials beyond personal use, please send me an email at connect@charlotteaxelle.com to request permission. A fee may apply for commercial use.

Once you have received the confirmation email, the agreement is binding, and you agree to these Terms & Conditions. Coaching programs (both 1:1 and group) or online courses cannot be canceled or terminated. I operate under the assumption that you are fully committed when you sign up.

​

​Partial cancellations or terminations are not possible. If you are on a payment plan, you are still required to complete all outstanding payments.

​

I reserve the right to cancel a program, course, training, or coaching program or decline a client’s participation without providing a reason. In such cases, the client will receive a full refund of any payments made.

If either party fails to meet their obligations, we must notify each other in writing as soon as possible to prevent escalation. If the obligations are not fulfilled within a reasonable timeframe, the other party has the right to terminate the agreement without any further financial obligation.

My coaching is not a substitute for medical treatment but can serve as a complementary approach. I do not provide medical diagnoses or analyses. If you wish to hold me liable for any reason, I expect you to notify me in writing, specifying the grounds for liability. I trust that I will be given a reasonable timeframe to respond. In the case of damages, my liability is limited to direct damages and will not exceed the maximum amount agreed upon in the contract (excluding VAT). I am never liable for indirect damages resulting from or related to the services provided, unless the client proves that the damage was caused by intentional misconduct or gross negligence on my part. Any liability claim expires one year after the completion date of the coaching program.

By signing the intake form on Tally, you confirm that you have read, understood, and accepted these Terms & Conditions. Your digital signature is legally binding under the EU eIDAS Regulation for electronic agreements.

​

These Terms & Conditions may be updated from time to time. If a change occurs while you are in an ongoing coaching program or course, I will inform you. If you continue to use my services after the update, the new Terms & Conditions will automatically apply.

This Agreement is governed by the laws of Belgium. Any disputes will first be resolved amicably. If no resolution is reached, disputes will be settled in the courts of Belgium.

For any questions regarding these Terms & Conditions, please contact:📧 connect@charlotteaxelle.com